Gunslinger
05-05-2004, 09:00 AM
Does anyone have the e-mail address for marlin? I am a dealer and I got in a couple of 1894C rifles that have improper fitting breach bolts and the rifles wont work. I sold the rifles to customers and they brought them back and after checking them I discovered the breach bolts were not fitted correctly at the factory and the rilfes wont feed shells from the lifter into the chamber. I called marlin 12 days ago and was told that they would send new breach bolts so I could fit them to the guns. This morning I called to see what happened to the parts and was told that they would not send the parts, for me to return the guns to the factory for fitting.
I called my customers and both told me that if that is the way Marlin runs their business they wanted their money back and they would spent the extra money and buy 66's or 73'. So much for marlins customer support. I guess when you are the only US company that makes cowboy rifles that one dealer and one or two customers dont matter.
Enough ranting, but would like the e-mail address to let Marlin know how I feel since the lady in customer service was about as caring as a West Texas cactus.
I called my customers and both told me that if that is the way Marlin runs their business they wanted their money back and they would spent the extra money and buy 66's or 73'. So much for marlins customer support. I guess when you are the only US company that makes cowboy rifles that one dealer and one or two customers dont matter.
Enough ranting, but would like the e-mail address to let Marlin know how I feel since the lady in customer service was about as caring as a West Texas cactus.