Hi guys,

I've complained about things that have caused me problems, that I feel I owe it to my fellow members to report something very positive about a very valued reloading supplier. ( Recently, a friend asked me after one of my rants, " Is there anyone that you see regularly that you DO like and respect for their knowledge ?" I answered, " Yep, I shave most every morning and look at about the only guy I know----besides MikeG, and all you guys at the Forum, that fits your description.")

About six weeks ago, my aged, RS-2 press by RCBS, finally developed a malady that required replacement. This malady was partly ( probably 75%) my fault. I sent it to RCBS in California and enclosed a letter admitting that I'd made thousands and thousands of reloads with this press and have owned it since they began in business under the RCBS name-----probably the middle or late 1960's. I admitted to using all manner of spray on lubricants without ever in all those years taking the thing apart and giving it a good cleaning. I admitted that some primers filled the tube in the ram and got jammed inside the ram guide/holder and that I used a stainless steel rod to attempt to pound the primers out of the ram. When that diodn't work, I extended the ram arm with a steel water pipe----a long one ! Then I ended this story with due to all the above, if they felt I should buy a replacement model, I would be glad to do so !

A few weeks later after not hearing anything, and having switched to my old Lee handpress, I was surprised to receive a BRAND NEW PRESS----less the operating handle. After a phone call, it took another week or ten days to get a new handle------the wrong one---too big in diameter. After I sent the too-big handle back with a note explaining the problem, and offering to buy a new handle that fits, I received a brand new handle of the correct size-----again, at no charge.

I'd say that RCBS really means it when they say they have a "lifetime guarantee", but I'll bet my last buck that they never planned on this old coot making it to age 70 ! :D

Don't you ?

:D Chuck

Always had the best of relations with RCBS. Broke some decapping pins and buggered up the rod and expander ball. Called them and explained the problem and the need for replacements for this and a desire to have several spare pins and expander balls of various diameters. Told them to bill my credit card.

Not long afterwards received a package with a half dozen pins, several rods and some balls. Included was an invoice marked "No Charge".

Can't beat service like that!

I don't think I've told my own RCBS warrenty story. Picked up an old Standard Priming Tool at a gunshow. It was missing the Large Primer rod and the owner never got oil on his primers or anything else by the look of it. RCBS sent me all the parts I asked for, plus a few more, FREE.

I'm still loading all my metallics on the RCBS Jr. I bought in 1969. It's never had a warrenty claim.

Bye
Jack

When I got my green machine that I just had to have, spent a lot of time at RCBS (54 miles away). Jay (now with the master reloader in the sky) would show me what I did wrong and show me how to fix it. Finally it got to be such a problem he offered me a new 4x4 press if I would leave him alone. Last time I saw the green machine was as he was sliding it across his work bench into a trash can. He did not have a real high opinion of the green machine. I have called several times for parts and one of the employees that lives here would drop them off for me. Its hard to beat same day service without leaving the house.

Gun Runner

kdub, JackMonteith and Gun Runner:
Ain't it nice to tell of the nice things done for us ,and have others join in with praise and appreciation for similar happenings ? It seems to occur all too infrequently any more where businesses, without threats, treat us fairly------like back in the "old days". Or maybe it just SEEMS that way. "Hooray" for Sears, Wal-Mart and RCBS to mention but a few !