I placed an order online last month (16th) and haven't received it yet. I sent them an email last week but it has gone unanswered. I tried calling them but the phone just rings and rings. No answer.

I haven't been charged anything yet so no harm, no foul but it's troubling. Are they all out hunting?

Mr. Stanton is a very busy man at the moment. Hunting season is in full swing, he's trying to get the new house buttoned up for the winter and trying to fullfill a backlog of bullet orders.

Have a bit of patience - he'll get to your order as soon as he can. As the home page says, "A Bullet Well Worth Waiting For"!!

Ok. I'll try calling again next week.

Ok. I'll try calling again next week.

Thanks for the patience! After my medical issues throughout the month of September, and losing an entire month of production, I am behind a fair bit, but am rapidly catching up, being nearly back to full steam.

As for reaching me, I've been off to medical appointments very regularly, and often times lately my wife Gayle has to drive me to those appointments, and since we are family run, that leaves no-one to man the phones. Please bear with us, we are indeed alive and well, and bullets are shipping out of here pretty much daily!

Thanks for your post, and I'll look forward to answering your questions Monday!

Take care, and God bless,

Now this is down right scary. A manufacturer actually...having..............good....customer service? Dang. It is incredible!

Good to hear Marshall!! I made the mistake of loaning a box of your awesome Pile-Drivers to my buddy to use until his order shows up! :eek:

Now this is down right scary. A manufacturer actually...having..............good....customer service? Dang. It is incredible!
Hello,
He admitted to being sick;that's why he's not acting like a Regular Dealer.
Frank

Marshall,

Don't know what your medical problems were, but glad to hear you are getting better sir. I've no doubt you're putting in a yeoman's effort to crank out bullets, and you are in my prayers for a full and speedy recovery.

God bless you and your family.

Thanks for the reply Mr. Stanton. My name is Mike Travis and I had placed an order for 300 185gr. .357 bullets.

I did not realize that it was just you and your wife. I assumed from the quality of your website that it was a larger company.

I fully understand that your health takes priority!! Take your time and fill my order in the order that you received it.

I've been a customer and forum member here since 2001....

And I'll be the FIRST to tell ya....Marshall's bullets are indeed worth the wait!!!!

You'll truly be impressed with the quality and performance!

Chris!

Glad your feeling well Marshall!