I'm getting even more disappointed with my T/C purchase. I had some minor issues with my Triumph, and wrote to them via their "contact us" email on their site, asking them to help me resolve these issues / asking for suggestions. That was several weeks ago. No response, no nothing. I was "mildly" disappointed before... now I'm just plain ol' disappointed. I always thought T/C was supposed to be one of "the" firearm brands to have. Now that I finally own one, I'm starting to feel that isn't so. Am I alone in this, or have others been blown off by T/C? Maybe they just overlooked me... maybe not.
All the best,
Glenn

Another possibility is their spam filter is blocking off your e-mail.
Why don't you try calling them to make contact and to make sure you are not being blocked, inadvertently?

I know several dealers who have dropped them completely because of their lack of service and quality issues. A dealer in PA told me he sent an Encore back because it wouldn't shoot a group any better than 8" @ 100yds with any load and they returned it with a note saying that's "within their allowable accuracy tolerance".....???

Pick up the phone. Do not depend on email.

Funny you should mention this.... I emailed a while back about a few missing parts that I needed to finish from a Hakwen that I inherited. I had almost 2 months to get the missing parts to finish the rifle for a turkey hunt I had coming up, and that rifle was 85 % finished minus the blueing and stock finsih. I emailed them... no respsonse, forwarded the message so they'd see i emailed them initially, .... no response..... did that for almost a month, 4 or 5 emails later i got a response with an apology and asking for my number so that I could be contacted to get the parts I needed. Well I responded with my phone number..... yep, you guessed it!!!! no repsonse, no phone call back, or email. Talk about cruddy service. i have relied on them 0 times since then. I wonder where all this great customer service feedback comes from. must be back in the day because it is not anymore. this is the first time I have spoke up. I have read similaer response from multiple forums. I hope they get it together because I don't care to stand for a company that won't even help somebody who is in need.

markkw - I heard a very similar story at Bass Pro Shops regarding their "acceptable tolerances" from one of the store employees.

So, I called them this morning and got a lady on the phone who was nice, but she kept kinda cutting me off, kind of like she was trying her best not to be arguementative, but couldn't help herself. When I mentioned the 8" tolerance thing, she said there was "no way" that would have happened, and then proceeded to tell me about her husband going into some local sports mart and the young guys behind the counter not knowing what they were talking about, etc... Which I will admit - probably does happen quite often. Anyway, after explaining the whole email to her on the phone, she told me that:
1) She doesn't know why my email wasn't returned, as her boss hands out a stack of emails to them every morning (think she said there were 7 of them working in that department), and they had to answer every one of them. I was wondering why he would "hand them a stack" of "emails" instead of just forwarding the electronic version to them for a quick reply... but I didn't want to get into that discussion either.
2) After listening to me explain my WHOLE problem, she tells me simply "Well, we have a lifetime limited warranty - just ship it back - UPS or FEDEX because we have been having problems with guns getting lost via the USPS - and a technician will look it over and determine if there is a problem.
3) She told me to include a letter explaining that this is a NEW gun. I told her that really wasn't necessary as the Triumph was a new model, just released last year. She said, "I know, but do it anyway so that they will know it is a new one". Huh? OK... whatever.

I'm very apprehensive about shipping my gun back. If I get a letter back with my gun saying there is nothing wrong with it, or that the tolerances are "acceptable", I think I'll lose my mind. But I guess that is what has to be done if I want this thing looked at, because they aren't offering any suggestions over the phone to take care of my accuracy problem. Oh well - I'm going to get a box today and get it shipped out.

I'll update this thread when I find out what they say.

All the best,
Glenn

It's worth a shot to send it back, I know there have been a couple folks recently (past year or so) that claim to have sent locks/guns back and had them repaired & returned promptly in perfect condition but both of these individuals are like walking talking internet posting billboards for T/C: sub-MOA groups with every T/C they claim to own, perfect triggers, always taking trophies on hunts .... Satisfied customers??? Employees??? Advertising agents???

I used to have a T/C hawken flintlock, yes it was a good gun and it did function and shoot okay, when the trigger spring broke I sent the trigger assembly back, time span from shipping it out to getting it back seemed reasonable enough considering transit both ways plus the repair time. But that was back in the early 1980's.

I'm not at liberty to drop names of dealers, they can speak for themselves as many do visit these on-line forums from time to time. I just hear/read a lot more complaints than praise about T/C anymore and with all the stories having common themes, it lends a lot of credibility to the claims.

I emailed them a couple of days ago with a link to this thread. I haven't got an answer back so we'll see what happens. In any event I'd send them the gun to repair. You also might give Smith & Wesson an email, they bought TC a while back. Perhaps a jog from the new owner might help.

Bob,
Thanks. If you get an answer back, please let me know what they say. I haven't got a box for my gun yet. Wish I hadn't thrown the original box out.
All the best,
Glenn

Just curious.... any response yet? i would have to guess no. :rolleyes:

I have had zero problems with contacting T/C.

Those 'contact us' website sections are a joke. No one I know of relies on them. My company has one and all we get is little kids sending silly messages and spam about Viagra and fake Rolex watches. We all but ignore these messages. Call them directly.

I fax T/C for most issues. The fax number is on their website somewhere. Phone calls have gone perfectly as well. I faxed T/C about my new Triumph being hard to load and a gunsmith there called me on my cell phone the next day with an offer to lap the barrel if I sent it back. I told him I could lap myself, so he gave me all the instructions over the phone. It worked perfectly and I shot a 135" buck this winter at 168 yards.

As to the 8" accuracy comment, I think many dealers are full of crap. I think this dealer is lying. No one at T/C would ever say 8" at 100 yards is within specs. Dealers are infamous for making up stories, especially about brands they have had run ins with in the past. I hear dealers bashing Glock, Beretta, Benelli, etc. all the time. I trust most dealers as far as I can throw them.

Get a hold of a human at T/C and you should have better luck.

mudhen

I bought a T/C Hawken way back in 1976, and I couldn't hit the inside wall of a house with it. I sent the whole rifle back and they sent me a new one. A few years later the lock broke somehow, and I sent it back, and got another free replacement. So my experience with them has been good, altho it was many years ago....