Hi all, I'm curious if anyone else has had a problem waiting on a gun in for repairs. I bought a 454, stainless Puma in stainless and love the gun. However it wouldn't feed anything. The bullets jammed up at too steep of an angle to feed into the barrel. I sent it back for repairs in March and still when I call I'm told they are "waiting on parts for another two weeks". It's been a long long time now. Does anyone know if they'll extend my warranty for this? It's only warrantied for a year and it's been at their repair shop for 4 months now. He said it's been a common problem on the 454 and 480.


Has anyone got a gun back that was fixed with this problem?

Thanks,
Jeff

Sorry for the typo, it's a 454 16" barrel Puma in stainless

mopar, I also have a 16",SS,chambered in .454 Casull. I have had this weapon for some 2+ years now and has digested everything put in it.

The 265gr WFN from Cast Performance will even feed w/o a problem. Also the 335's and 360gr WLNGC's from the same company. The 300gr Hornady XTP's have also never been a problem.

Given this,I would be very interested in what the factory fix would be. What will they tell you was/is the problem. As with other repair work,lots of times the manufacturer will not even admit that there was a problem. They will simply ship the weapon back to you in working order.

What type of ammo wont it feed ?? Handloads ?? 45LC or .454 ??

The only other problem that I have heard about was a cracked stock,and the person got back their weapon in two weeks.

Sorry for your problem. Please post a follow up to the OP when the problem is taken care of.

Thanks -----pruhdlr

I had problems with handloaded .454, handloaded 45LC and remington 45LC. I bought the handloads at a local gun show and the ammo is typically good stuff. The guys doing repairs for Legacy Sports are nice guys, they told me they are waiting on an ejector (though I think he meant the carrier) and side rails (the rails that the ammo follows when the carrier lifts up). They said they can probably fix the rails, but they ordered them just in case.

Glad to hear your gun's been reliable. Hopefully mine will be all fixed up when I get it back.

Thanks for the reply,
Jeff

I pulled my weapon apart and looks like the rails are no removeable. They might have been formed wrong or not shaved/cut dowm/smoothed,properly. Also they could not be properly aligned. Parallel ??

The carrier could also not be the proper downward angle. You notice that the front is tipped downwards. My carrier has been polished as has been the rails and the entire inside of the action, and especially the part that slides on each other. It has smoothed up considerably. I found the "how to's" somewhere in cyberspace. Maybe even somewhere here.

Good luck with the speedy return(?) and the fix. Please keep us posted.

Thanks -----pruhdlr

Hi all, I'm curious if anyone else has had a problem waiting on a gun in for repairs. I bought a 454, stainless Puma in stainless and love the gun. However it wouldn't feed anything. The bullets jammed up at too steep of an angle to feed into the barrel. I sent it back for repairs in March and still when I call I'm told they are "waiting on parts for another two weeks". It's been a long long time now. Does anyone know if they'll extend my warranty for this? It's only warrantied for a year and it's been at their repair shop for 4 months now. He said it's been a common problem on the 454 and 480.


Has anyone got a gun back that was fixed with this problem?

Thanks,
JeffIn this country the prevailing method of warranty application is to restart the warranty, in some cases only for parts/problems serviced, as though newly purchased.

And the delay for parts might be the common one for many imported firearms. The master importer may only receive two deliveries a year -- for example, in the 1990s (the last time I needed to know) Pedersoli parts were imported in May and December. So if the part was not in existing inventory in the USA's distributors (there were two), I was out of luck until the part came in.

Hope this helps.

I sent a 16in 44 mag in on the 1st of may because the barrel was way overbore. I called yesterday and was told "waiting on parts." I inquired how long they thought it might be seeing as it has been almost 3 months and was told that they were having issues importing parts. I will give them a few more weeks as I am moving but I think I will have to call LSI and issue a WTF.

Curious, I'll make sure that I post when I get my gun back. They will hopefully push out guns on a 'first come first serve' basis once they get the parts. I sent my gun back around the middle of march so if you see me post that mine came back, you can assume yours will be quick to come.

I feel bad for the guys doing repairs, seems like they'll have a whole lot of work once those parts come in.

Then again, I feel worse for myself not having my gun...

:-(

Mopar,

Thanks. I will do the same. I miss my little rifle. :o

I just called again. The parts did not come in yet and no estimate on when. I was told they have been waiting for some parts since last year. I sent emails to two different addresses at Legacy Sports and have not got a reply. Very frustrating.....

OK, finally some better news. I've only been calling the repair shop so far. I just assumed the main Legacy Sports number would be in South America and I didn't want to deal with that, but they are in Arizona. I called them up and spoke to the person in charge of parts and apparently a very large shipment should be in the States by the end of next week. He said there are extractors and rails for the 454 in this shipment so hopefully I'll be covered somewhat soon. Sorry Curious, I didn't think to ask him if barrels for 44 magnums were in the shipment, but call their main number and they should be able to tell you. I asked him if they would extend my warranty by the amount of time it was in the shop and he told me they put a lifetime warranty on manufacturer's defects. I swore I read that it was only for a year.

Mopar,

Thanks for the update. Right now I am up to my A$$ in alligators moving from Charleston to Memphis hopefully in a week or so I should be able to take some time to follow up on my 44.

LSI and Sports World are hearby on my Sh** list. Called SW and was told the waiting on parts story. And asked them if the last person I talked to had changed my address when I talked to them last, and informed them that I was moving. WELL low and behold I now have to go get a new DL and send them a copy, they didn't tell me that before. Talked to LSI they said we are expecting a "Big" order of parts by the end of the month, yea right.

Love the little Puma's but I think I will stick with the Interarms models from now on.

I called Sports World today and got the same 'waiting on parts again myself'. However I read your post last night and was pretty upset. I remembered that gunblast reviewed these guns (which helped my decision to buy) so I emailed the address in "ask jeff" to see what the site owner thought. He gave me a name of someone in LSI to try. I called that person and he put me in touch with the vice president of LSI. The VP took all my info down and promised to call me back once he figures out how to resolve. So, hopefully that will work out quicker now.

I didn't want to put anyone's name in the thread but if you go to gunblast and "ask jeff" you should get the info. If you've never been there gunblast is an excellent site by the way (though the homepage has some java that makes your browser unusable for about a minute before it loads, so be patient).

Thanks I will do just that.

I did hear back from LSI today. They told me my parts are in for sure (although he admitted it was coincidental, not that he "pulled any strings" to get them in) and on their way to SW and should be there today. He said he called SW and told them to make my gun their number one priority and that he will check back soon with them to make sure the parts actually get the gun working and that it ships out. He was very apologetic and said from now on he wants reports on any gun that waits for parts over 30 days. Apparently LSI didn't realize the full extent of the problem SW was having getting parts.

So, here's hoping it is resolved quickly. While obviously all this waiting has me frustrated, the last couple of calls directly to LSI has given me a bit of confidence in them. My wife hasn't shot this gun yet but if she likes it I'm still open to buying another for her - I really like the gun and it is very unique.

Hopefully it turns out to be a "alls well that ends well" experience.

Dan

Can I change the topic quick? Anyone have a puma in 454 casull and thought of a side arm in the same caliber? I'd like to but can't decide between two; Ruger Alaskan or Taurus Raging Bull 5" barrel. Anyone owned or even shot either and have good or bad things to say about them?

I am leaning toward the Ruger because of their name (quality) and the size of the gun but the Taurus might be more pleasant to shoot.

Can I change the topic quick? Anyone have a puma in 454 casull and thought of a side arm in the same caliber? I'd like to but can't decide between two; Ruger Alaskan or Taurus Raging Bull 5" barrel. Anyone owned or even shot either and have good or bad things to say about them?

I am leaning toward the Ruger because of their name (quality) and the size of the gun but the Taurus might be more pleasant to shoot.


I have a .454 and it's a good choice. I know the old idea of having two of the same ctgs for chambering so you only need one ammo to carry. It had a lot more value in the horse and buggy era than today.

If I was going to buy a revolver, go with the Ruger.

Thanks for the post sixbits. I really wanted the same chambering because I'll hopefully be handloading after Christmas so it made more sense to go with one kind of ammo.

I have some really good news. An LSI employee left a message for me today that my gun is done and even shipped! I really needed the gun for tomorrow so they even overight shipped it for me. Hopefully I'll have it back in good working order very, very soon. While this was really painful for a time once I spoke to the right people at LSI they worked really hard to get my gun back. Have you had any luck curious?

Thanks,
Jeff

I got the gun back today. Still some problems but at least I'll have it for tomorrow. The gun has the hi-viz sights and the right 'ear' is now broken off. It still is holding the green element but I'll need to get that fixed. It feeds DoubleTap 300gr jhp and Hornady 240gr jhp like butter, but it won't feed DoubleTap 400gr wfngc at all, and it won't feed any 45 colt loads (I tried 3 different flavors). I don't think they particularly make them for 45colt but it seems like most can fire them without a problem. I've got a call in to them so I'll see.

I just wonder if you are having a magazine tube follower problem. The plastic follower has a little more give to it than a steel follower does. Allows for a little more tipping of the ctg. I don't know if this is your problem, but it's got me wondering?

I called Legacy Sports after my last post and they are going to be sending a new sight.

Regarding the feeding issues, I was told that perhaps the Double Tap 400gr wfngc might not be sammi specs - so I've got an email out to Double Tap to see what they say. But after about 60 rounds it seems that the 45 colts are feeding ok now. So I'll wait to see about the big casulls.

Lastly pruhdlr was curious as to the actual fix, it was the left-hand rail that was replaced and both were adjusted.

Well I got my TN DL and called Sports world to check on on my PUMA. Got the same old song, "Waiting on Parts." So I called the folks at LSI and was told they would check into it. I was asked what was wrong and I told them the bore was over sized. I was then asked "who determinded it was over sized?" I said, "I did." I slugged the bore and sent the slug with the rifle. I haven't heard back so I will call again today. So the SAGA continues. I really want a 357 puma but man this is giving me a bad taste.

Edit: 9/4 Called left VM they have not returned my call.
Edit: 9/5 Called and again was sent to VM again.

I got my new rear site yesterday. Still haven't heard from doubletap on if that 400gr should be loading but it does now appear to be feeding everything else. I also saw that some of my 45 colts had the bullet seated too far in, that must have been from before they fixed it so I do think it'll feed all of my colts now that I've pulled the few offenders.

Latest update.
I tried again today to find out the status of parts. Since the VP at LSI wouldn't return my calls, I tried someone else who's name was given to me. He put me on hold and talked to the VP. He said the VP called Sports World and they are waiting on barrels, probably another two months. Now this is kind of interesting. Because the way I understand it, the parts are shipped to LSI and then to SW. **** shame, I really wanted a 357 Puma, but at this point unless somebody from LSI steps up with some sort of customer service, I have bought my last gun from LSI.
Right now I am just really pissed off at LSI. I don't want to start flaming them in public but I am real close to an all out Jihad.

Think it's worth asking them to send you a new gun out? The serial number is on the barrel, so they'll have to do some sort of transfer anyway. Or do you think they'll cut your serial number into the new barrel?

I'm assuming that there are very few problems with LSI guns, I can't seem to find others complaining online, so a new gun might do the trick.

Think it's worth asking them to send you a new gun out? The serial number is on the barrel, so they'll have to do some sort of transfer anyway. Or do you think they'll cut your serial number into the new barrel?

I'm assuming that there are very few problems with LSI guns, I can't seem to find others complaining online, so a new gun might do the trick.


I would agree with you. However they didn't seem inclined to do a thing for me. I was told by the VP he would return my call, he didn't. I called and left two vm's for him. I was nice didn't accuse them of anything just asked for information. So at this point I can only assume that my interests are of no concern to them.

There have been others with overbored 44mags.

I was nice with them too, but I let them know I the urgency of the situation. I told them I sent the gun back in March and needed it back for a trip to bear country by the end of August and while I didn't think that was going to be a problem back in March when I sent it, it certainly was a problem now that the date was drawing near. I asked them to do whatever it took, even ship me a new gun. That's when things started moving. Maybe my timing was just lucky and if they are telling you 2 months at least they aren't stringing you along telling you two weeks time after time. But asking for a new gun doesn't seem unreasonable. I understand they are having a problem getting parts, but that just means they should have Sports World stock up on parts they don't even need so that when a customer does need them, they are on hand.

Seems that the Rossi 92's are have been bought out by Taurus and are going to be built in Italy? That is probably why LSI can't get any parts. So I wonder how long LSI will string me along before they tell me that they can't get a barrel and I am SOL.

I have to admit I don't really understand the Rossi relationship. Rossi is it's own company but has very few firearms on their website. I think the Puma design was bought from Rossi by Interarms in Virginia (that's when I heard about great customer service and repair work), then I think LSI bought Puma from Interarms? But I've also heard Taurus already bought out Rossi, but that may only be revolvers?

I hear Taurus is a decent company though so hopefully even if they bought the '92 from LSI they will honor all warranty work.

man its crazy to hear you go through all that b.s.
i tell you what, i just purchased my 454 casull, got it home and tried loading it.
it jammed like a piece of junk. took it back the very next day, and said to the salesman,....
'give me back my 650.00, or give me a 454 that loads. they called the manufacture immediatly.
the manufacture instructed that they would be shipping a new one to the store. when the new gun arrived,
the salesman called me to return the 454 junk i had bought at first, for a new, loads like butter, 454
champion. i say this to say. send it to the manufacture life time warrantee. no prolems at all.
just to add, .... "the 454 is the very best firearm i ever purchased.

Well I am starting to sound like a Shrill ,but month 6 has come and gone with no resolution.

Curiousgb, have you called lately? I think you're at the point where I got mine back finally.

Yes, I called SW and they said they are still waiting on a barrel. I kind of figured that would be the case. I personally don't believe that LSI has the ability to get parts, as per Gun Blast, Rossi is not going to be making them anymore, someplace in Italy is taking over.
I have it on my to do list for tomorrow to call LSI and and have a very serious heart to heart. It has been seven months, more than long enough to get parts and repair the rifle.

Here is the latest and greatest from LSI. I finally talked with someone who wasn't blowing smoke up my butt. As I thought, Rossi is not going to be making parts or guns for them. Taurus has bought the line and is going to make and sell the puma under the Taurus name. LSI is going to have a Italian Co (Kiappa) making a model 92 for them. It will be a more refined rifle but also more expensive. They are also going to start making a 1886 model that will chamber 45-70, 30-30, accessories and such.

I finally got them to say that they are going to have to replace the rifle. So there is progress, VERY SLOW, but progress.

i wondered when someone would start making the 1886 . glad to here that there is a little progress on your gun.

I think the 1886 will be a nice rifle. I saw one of the Charles Daly m92's the other day. WOW. Hopefully the new 92's from LSI will be as nice.
I just sent a letter to the president of LSI explaining my situation. I don't know what good it will do, but it made me feel better.